Refund & Cancellation Policy
Last updated: August 2026
1. Website Ownership & Overview
This website (https://animalgraffs.com) is owned and operated by ADIL SHAHBAJ MOHD, operating under the trade/brand name AnimalGraffs. We strive to provide exceptional AI image generation services for pet and wildlife artwork. This policy outlines how credit purchases, credit restorations, refund requests, and cancellations are managed across our platform.
2. Digital Credits & AI Generations Policy
Purchases made on AnimalGraffs are for digital credit packages used to access real-time AI image generation services. Due to the immediate allocation of server compute and GPU resources required during generation, credits consumed by successfully completed AI generations are generally non-refundable.
We aim to handle refund requests fairly, particularly when a technical issue affects an image generation:
If an image generation fails due to backend server faults, platform errors, or system timeouts, the credits used may be restored to your account or, where applicable, the payment may be eligible for a full refund following our 24–48 hour review.
If you purchase a credit package and have not consumed any credits, you may request a cancellation and full monetary refund to your original payment method within 48 hours of purchase.
3. Cancellation Policy
All credit packages on AnimalGraffs are offered as one-time, pay-as-you-go purchases. We do not automatically bill or charge recurring subscription fees. Consequently, there are no ongoing subscription schedules to cancel. You retain full control over when and how many credits you purchase.
4. Refund Request Process
To submit a refund or credit restoration request, please follow these steps:
- Send an Email: Contact our support team at support@animalgraffs.com with the subject line "Refund Request - [Your Registered Email]".
- Provide Transaction Details: Include your registered account email, transaction ID (from your Cashfree receipt), payment date, and a brief description of the issue (e.g., system error during image generation).
- Review & Resolution: Our support team will review your account activity and generation logs within 24–48 hours. Once verified, we will either restore the affected credits or approve a monetary refund.
5. Payment Security & Refund Processing Timeline
All transactions are processed securely via Cashfree Payments using 256-bit encryption. Once a monetary refund is approved by our team following our 24–48 hour review, it will be processed back to your original payment method within 5–7 business days.
Note: Depending on your bank or card issuer, posting times may take an additional 1–2 business days to reflect in your account statement.
6. Contact & Support
If you have any questions or require assistance regarding our Refund & Cancellation Policy, please contact our support team:
Legal Merchant Name: ADIL SHAHBAJ MOHD
Trade / Brand Name: AnimalGraffs
Operating Location: Mumbai, Maharashtra, India
Official Support Email: support@animalgraffs.com
Website: https://animalgraffs.com